Frequently asked questions
Q: Do I need to buy the wristband and the app?
A: Yes. To get the full benefits of ēllu, you need your wristband connected to the app on your smartphone.
Q: Who should I add to my circle?
A: ēllu has been designed to help you easily stay connected to the people you’re really close to - not adding hundreds of new friends like we can all do on other social networks.
Q: How do I connect my wristband?
A: Ok, so you’ve downloaded the app, your wristband is charged up and you’re ready to go. Next, make sure your phone’s Bluetooth is turned on, then hold both buttons on the wristband for 3-5 seconds.
Q: How do I stop people from sending me alerts? A: If a close friend becomes…well, less of a close friend, you can easily delete or block them. To do this, simply press on the side menu, click on contacts, select the contact and press ‘block’. If you’ve blocked them, the word ‘blocked’ will appear highlighted in red on their profile image. To unblock, simply tap on the contact’s name, click ‘unblock’ and it will automatically update.
Q: If the app is closed will I still receive notifications? A: To make the most of everything ēllu has to offer, the app has to stay open all the times. If it’s closed then all your notifications to your wristband will stop... you will only receive notifications on your phone and that's not much use too anyone! So please make it really clear to your friends that the app has to stay open, even if it’s just on in the background.
Q: How can I see if my battery is charged? A: : If you click on the wristband settings in the side menu you’ll see the battery % level. Click on the arrows next to the percentage and it will refresh and give you the latest update on the battery level. If your ēllu wristband charge is below 25% you’ll receive a vibration - as well as a notification on your phone - prompting you to charge it. You’ll know when your wristband is charging as the battery port will pulse, and when the light stops you’re good to go. That said, you only need to charge it for or an hour for a whole a month.
Q: How do I charge my ēllu band?
A: Simply click the ēllu core (you don’t need to remove the straps) onto the ēllu charger. Make sure the metal pins match up to the metal holes on the wristband, click it in and the charger will light up. While it’s charging, a red light will blink and when it’s fully charged, the red light will stay constantly lit for 90 seconds.
Q: Can ēllu share my personal information?
A: Absolutely not. We will never share any of your Personal Identifiable Information (PII) with anyone. This really matters to all of us here, so ēllu is not, and never will be, about us using any of your data.
Q: Is there anything I should bear in mind before getting started? A: One thing - when after you’ve finished using a feature in the app, remember to disable it to help prolong your battery life. That’s all!
Q: Is my device compatible with ēllu?
A: If you’re using ēllu on your Apple iPhone you’ll need to have iOS version 8.0 and upwards. ēllu for Android will be coming soon.
Q: How can I send and disable an SOS?A: To send an SOS through the app, press and hold the “ē” icon on the bottom of the screen until you see a yellow circle appear around the “ē” and an orange notification on the top of the screen.
Q: How do I add a favourite?A: To add a favourite contact press and hold on the one of the four contact circles in the main ēllu screen. A list of your contacts should show up. Select up to four contacts or Groups and click Confirm. The top button on the main ēllu screen allows you to access all other contacts that are not your favourites.